If betting is causing harm or feels hard to control, you do not have to solve everything at once. Start by putting distance between you and the next bet, then add practical barriers and support.
For confidential help now, contact the National Gambling Helpline on 0808 8020 133 or use live chat through GamCare. Current official support pages describe the service as available 24 hours a day, 7 days a week.
This guide is general information, not a diagnosis or a substitute for care from a qualified professional.
What to do first
Choose the steps that are safe and possible for you today.
- Pause access. Log out of betting accounts and remove gambling apps and saved bookmarks.
- Pause payments. Ask your bank what gambling blocks or card controls it offers.
- Start self-exclusion. Use GAMSTOP Online for participating online gambling services and the relevant schemes for land-based gambling.
- Add blocking software. Use device-level blocking as another layer rather than expecting one tool to cover everything.
- Contact support. Call the National Gambling Helpline or use live chat.
- Tell someone you trust, if it is safe to do so. A trusted person can help you follow through on practical changes.
- Seek treatment when you need it. NHS gambling treatment clinics accept self-referrals in England, and a GP can help you find services in your area.
If you are in immediate danger or feel unable to keep yourself safe, use the urgent or emergency service appropriate to where you are.
Make the next bet harder to place
Stopping access is not a single switch. Online accounts, apps, retail premises, payments and advertising are separate channels, so several barriers can work together.
Close or self-exclude from accounts
Ask each gambling business you use about its self-exclusion arrangements. The Gambling Commission says businesses must have their own arrangements and that you can choose to exclude from one business only.
For a wider online block, GAMSTOP Online lets people in the UK exclude themselves from online gambling websites and apps licensed in Great Britain with one registration. GAMSTOP’s current information says the available minimum periods are six months, one year, five years or five years with auto-renewal, and the exclusion cannot be removed during its minimum period.
Keep your personal details current in your GAMSTOP account so the service can continue matching the information you use.
GAMSTOP does not cover every form of gambling everywhere. It applies to participating services within its stated scope. Do not assume it covers an overseas website, a land-based venue or a different person’s account.
Use the correct land-based scheme
The Gambling Commission lists free multi-operator and national self-exclusion schemes for different land-based sectors. Its guidance explains that these schemes allow one request to cover the same type of land-based gambling within your area.
Use the Commission’s current scheme list rather than relying on an old phone number or an unofficial directory.
A land-based scheme and GAMSTOP Online solve different access problems. You may need both.
Add blocking software
Blocking software can restrict access to gambling sites or apps on a device. GamCare recommends it as an additional step alongside self-exclusion and bank gambling blocks.
Check:
- which devices and operating systems the software supports;
- whether it covers websites, apps or both;
- who controls the settings;
- whether the block has a removal delay; and
- how updates are handled.
No blocker should be described as universal. Use it as one layer in a wider plan.
Turn on bank gambling blocks
Ask your bank whether it offers a gambling block, card freeze or merchant-control setting. GamCare’s current bank-block guidance says many blocks can be enabled in a mobile banking app, by phone or at a branch, but names and controls differ between banks.
If you have more than one card or account, ask whether the control applies to each one. A bank block targets payments, not access to websites or premises, so combine it with self-exclusion and device controls.
Remove prompts and easy routes back
Practical friction can reduce the number of moments in which betting is only one tap away.
- Delete gambling apps.
- Sign out of accounts on every device.
- Remove stored payment details where possible.
- Unsubscribe from gambling marketing.
- Mute or unfollow gambling-related accounts and notifications.
- Turn off sports or betting alerts that act as prompts.
- Avoid carrying payment methods that you associate with betting, where that is safe and practical.
These steps do not replace treatment or support. They are barriers that can buy time when an urge appears.
Make a plan for money without giving away control
You can ask a bank about transaction controls and spending alerts. If gambling has affected bills or debts, use an independent money-guidance service or ask the National Gambling Helpline about GamCare’s Money Guidance Service.
Avoid handing over accounts, passwords or identity documents unless you understand the risks and have chosen a safe, trusted arrangement. A plan should protect your finances without creating a new safeguarding problem.
A basic plan can list:
- essential payments and their dates;
- accounts and cards that need gambling blocks;
- a small number of people or services to contact;
- actions to take when an urge appears; and
- the next review date.
Do not try to recover previous losses by placing another bet. Past losses do not make a future outcome more likely.
Get confidential support
The National Gambling Helpline offers information and support by phone and live chat. You can talk through the practical options available online, by phone or in your area.
Support is also available if you are affected by somebody else’s gambling.
When you contact a service, you can start with a simple description:
- what type of gambling is causing problems;
- when you last gambled;
- which accounts or venues are involved;
- whether bills, work or relationships are affected; and
- what you want help changing first.
You do not need a perfect explanation before asking for help.
NHS treatment options
The NHS page on help for problems with gambling says specialist gambling treatment clinics are available in England. The clinics can treat people whose gambling is causing problems, support recovery, provide therapy for related complex health needs and support family or friends.
The NHS says you can self-refer to a clinic near you or ask a GP about services in your area. Eligibility and local routes can differ, so check the current service information rather than assuming a particular clinic covers your postcode.
Seeking support is compatible with using self-exclusion, blocking software and bank controls. Treatment and practical barriers address different parts of the problem.
Prepare for urges without relying on willpower
An urge can be strong without being a command. Decide in advance what you will do during the first few minutes.
Try a written sequence:
- Leave the website, app or place.
- Contact the person or service named in your plan.
- Move to an activity or location where gambling is not available.
- Check that payment and device blocks are still on.
- Write down what triggered the urge and what helped it pass.
If a lapse happens, use it as a reason to contact support and strengthen the barriers. It does not erase the steps already taken.
Check that every route is covered
Review the plan after you have put the first measures in place.
| Route | Possible barrier | What to verify |
|---|---|---|
| Great Britain-licensed online gambling | GAMSTOP Online | Your details are current and the exclusion period is recorded |
| One gambling business | Operator self-exclusion | The accounts, brands or premises covered |
| Land-based gambling | Relevant multi-operator scheme | Sector and geographic coverage |
| Websites and apps | Blocking software | Devices, apps, browsers and removal controls |
| Card payments | Bank gambling block | Cards, accounts and transaction types covered |
| Marketing prompts | Unsubscribe and notification controls | Email, text, push alerts and social media |
Do not assume one completed row makes the others unnecessary. The purpose of the table is to find gaps, not to promise complete coverage.
A seven-day follow-through checklist
Today
- Contact the National Gambling Helpline.
- Start the relevant self-exclusion process.
- Turn on available bank blocks.
- Delete apps and remove saved access.
- Tell a trusted person if safe.
Within 48 hours
- Install and configure blocking software.
- Check every account, card and device.
- Unsubscribe from marketing.
- Write an urge plan and keep it easy to find.
Within seven days
- Review which routes remain open.
- Book or self-refer to treatment if appropriate.
- Ask for independent money guidance if gambling has affected bills or debts.
- Set a date to review the plan with a support service or trusted person.
Sources checked
Official and primary support sources checked on 9 October 2026:
- GAMSTOP Online
- GAMSTOP support tools
- GAMSTOP emotional-support routes
- Gambling Commission self-exclusion guidance
- Gambling Commission multi-operator scheme list
- GamCare
- GamCare self-exclusion guidance
- GamCare money-management guidance
- NHS help for problems with gambling
Services, opening arrangements and scheme coverage can change. Recheck the official source when you use a route.
