Italy’s remote gambling system uses concessions administered by the Agenzia delle Dogane e dei Monopoli, generally known as ADM. A concession is an authorisation for defined activities within a regulated framework. It is not a general endorsement of a brand or a promise that gambling is free of risk.
Reviewed: 23 October 2026. This educational guide explains the official records, self-exclusion information and complaint channels relevant to remote gambling. It does not list or recommend gambling websites.
ADM, concessionaires and the older AAMS label
Commercial descriptions still sometimes use “AAMS” when referring to Italian gambling authorisation. The current authority’s name is ADM. An older label or copied badge cannot establish whether a particular company and website currently hold the relevant permission.
The useful distinction is between the concessionaire—the authorised legal entity—and the brand or website through which a service is presented. The company name, concession details and authorised channel need to correspond. Permission should not be inferred merely because two websites look similar or use the same software.
Italy’s concession framework is jurisdiction-specific. A licence issued abroad does not automatically substitute for Italian authorisation. Conversely, an Italian concession should not be treated as worldwide permission. The relevant activity and territory both matter.
What the official list can tell you
ADM maintains a list of authorised remote-gambling concessionaires and their channels. It provides a primary reference for the concession number, company and associated website information.
For a regulatory check, record the exact domain and legal entity being examined, together with the date. Compare those details with the authority’s current information. A number copied from another business, an old screenshot or an outdated commercial article is not equivalent to a matching official record.
If a concession claim is unclear, seek clarification through ADM’s institutional channels. This guide does not determine the status of individual businesses. Its purpose is to explain what information a claim of authorisation needs to establish.
Self-exclusion: understand the chosen scope
ADM’s remote gambling self-exclusion guidance explains the available forms of exclusion. Cross-concessionaire exclusion, described as trasversale, blocks remote gambling across concessionaires and prevents the opening of new gambling accounts. ADM also describes exclusion relating to a single concessionaire.
These scopes should not be confused. A restriction on one account is not a reliable description of every arrangement available through the national system. The official self-exclusion information explains the distinctions.
Self-exclusion is a protection against gambling harm. Questions about a recorded exclusion or a failure to enforce it should be taken to the responsible official service. The absence of a safeguard elsewhere should not be presented as a benefit or as a solution to that failure.
Complaints and ADM’s reporting portal
ADM provides a reporting portal for formal complaints and reports within its remote gambling responsibilities. Follow the portal’s current instructions, including its identification and information requirements. A complaint should identify the concessionaire and explain the conduct being reported.
Prepare a clear record: dates, the exact website, relevant account entries, correspondence and the contractual wording in dispute. Explain what happened and what response has already been received. Keep copies of the submission and any reference number.
A regulatory report and a private demand for repayment are not automatically the same process. The existence of a reporting portal does not guarantee a refund, a particular decision or a fixed outcome. A contractual or cross-border dispute may require separate qualified advice.
Reading regulatory changes carefully
ADM’s remote gambling section brings together official information and notices. When reading about a reform, distinguish a proposal, a tender announcement, an awarded concession and an operational permission. Those descriptions refer to different stages.
Check dates and scope before relying on a summary of new rules. A statement about remote gambling should not automatically be applied to a physical venue, and an old concession description should not be assumed to describe current arrangements.